Technical Support Manager in Vilnius

full time, work experience from 1 year and above
Гормакова Елена, HR менеджер
Flagma member since 24 July 2017
+7 (495) 617-XX-XX

Job description

Description of work

Main goals:

Consultation products by phone and e-mail in the following areas:

  • How to update the firmware/software of the device‘s
  • How and where is the warranty service for products
  • What to do if the device is broken or stopped working as before
  • Other issues related to products and its warranty service

Main responsibilities:

  • Answers to the phone calls of the technical support line.
  • Reply to emails, keeping correspondence with customers.
  • Consultation of users on the selection, operation and maintenance of the company's products.
  • Registration of users' appeals in the log book, replenishment of the FAQ (the database of frequently asked questions) and maintenance of bug-tracking for typical malfunctions.
  • Participation in quality assurance reviews at the company's Service Centers.
  • Interaction with other departments of the company


  • Higher education
    • Experience in support line on the phone
    • Experience in the field of electronics maintenance from 1 year
    • Knowledge of the Consumer Rights Protection Act
    • Knowledge of electronics higher level than a normal user.
    • Knowledge of software, firmware, novelties of the market of portable electronics, the principles of operation and modern high-tech devices
    • Ability correctly and clearly state your thoughts
    • High level of politeness and good breeding
    • Lithuanian, English, Russian language
    Ability to work with a large amount of information.
    • Ability to make decisions independently.

The company offer

• The salary level is discussed at the interview.

  • The workplace is located in Vilnius
  • Registration according to the laws of the Republic Lithuania
    • Schedule – 5/2
    • Business trips (training, exhibitions) as following.
  • Career Opportunity

P.S. Ready to consider graduates of technical universities with a minimum work experience

Renewed: 9 October 2017, 10:09
All company jobs: 1
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